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Shipping & Returns

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Shipping & Delivery

  • We ship most items worldwide within 48 hours after payment has been received.
  • Some items require 3-7 day lead time. We will notify you as soon as you place the order.
  • Our default shipping method is by USPS. We also ship by FedEx and UPS upon special request. Additional charges may apply.
  • We offer combined shipping discount which will be automatically applied to the total upon check out. Please contact us before sending payment if you do not receive the discount on multiple item purchases.
  • We are not responsible for custom duties, tariffs, taxes, etc. on items shipped to international countries.

 

International shipping

  • We ship packages to international destinations on a daily basis. There are a few things that our international customers should keep in mind
  • TADragon is not responsible for custom duties, tariffs, taxes, etc. on items shipping to international countries.
  • Our default international shipping method is by USPS priority mail international. We also ship by FedEx and UPS upon special request. Additional charges may apply.
  • Once your item is shipped, it is up to the post office to deliver. Shipping time varies significantly from country to country.
  • We are not responsible for custom duties, tariffs, taxes, etc. on items shipped to international countries.

 

Returns & Replacements

  • In any case that you are not 100% satisfied with our products, contact us immediately before leaving negative feed backs. We are working very hard to make sure that your have a pleasant shopping experience with us and negative feed backs usually do not help resolve issues.
  • You can return them for a refund or replacement within 14 days after you receive the items.
  • A return authorization number is required for all the returns and replacements. Items without return authorization may not be processed. Please contact TADragon for an authorization number before returning the item.
  • Loose diamonds and engagement rings with center diamond must be returned within 3 business days.
  • Shipping charges are not refundable (items with manufacture defects excluded).
  • The items returned must be in original condition. No customized items can be returned, including re-sized rings and drilled pearls.
  • No returns for international diamond orders.
  • All items below $100.00 are subject to a 10% per item restocking fee.